Centel Media is an online reputation management company. We provide a variety of services including online reputation repair, online reputation monitoring and brand reputation management.
Friday, June 14, 2013
Using The Right Language with Customers
How are you communicating to your customers? This is a much needed question that needs to be evaluated correctly. There has been statistical data indicating that customers will pay more for a better customer service experience when it comes to their business transactions. This leads to asking yourself and your employees if you offering that remarkable customer service satisfaction. Social media as most people know in today's world is the best way to communicate with each other. You can extend to people and regions far and above exceeding standards with the proper communication. Listen to the conversations people are having on these social medias and answer any questions that they have in order to build that trust and long lasting relationship. Remember that customer service is the best way to communicate with your customers, and having a knowledgeable staff is the best way to keep your customers happy and keep them coming back to you. For example, it is very rare for a customer to come back to a business where he dealt with an unfriendly staff, and/or a staff that could not deal with the situation. Customers expect good customer service when they come to your business; however you do not want to settle for good, aim for great. E-mail Marketing is another important aspect when it comes to communicating with your customers. The ineffective way on going about this is sending mail randomly to people without pointing out their special needs. This is often viewed as junk mail and thrown away. Instead aim to understand what a specific customer needs are and send coupons, brochures, flyers, etc pertaining to those special needs. The mission is here to give that customer the best customer experience, and if you take the right precautions you can accomplish just that.