Customers truthfully are not concerned about what problems you are going through as long as you can provide them the services that they have been getting and paying for. It may seem a little mean but you are in business, if a customer owes you a bill you might have some type of sympathy for them but you still want to collect your fee. Though you would like your business to be just as strong on the inside as it is on the outside that is often not case.
It has been said happy employees make a happy company. I am a big advocate for keeping workers happy because their unhappiness will more than likely spill over onto their dealings with customers which is very bad for business. When the message of unhappy workers gets out to the public your company will be looked at as an unstable business that harbors a negative environment which consists of unhappy workers.
It is more important than ever to make sure your employees are not only happy but the culture and environment that you have provided them gives off such an aura. Even if they have trouble in their personal lives when they come to work it should be a chance for them to get away for a period of time. Employees are an image of your company and you want them to be as pleasant and courteous as possible so that image remains as positive as possible.
As a business owner it is important to make sure all areas of your business are on the same level and functioning like a well-oiled machine. Any disruption should be taken care of in house quickly and quietly never making its way to the public so it can be unceremoniously dragged through the mud and picked apart.