So, it has come to your attention that you have somehow developed a negative reputation online. You start to see that it is taking a chunk out of your profit and you are beginning to lose customers. What do you do now? How do you start to repair your reputation? While there are many ways to begin this process, and just as many options available for you to start repairing, you must understand one of the most important things about this. This will be a slow process from start to finish.
The progress you are looking to make won't happen overnight--it is simply too much work involved for this to take a week or two. It would be fair to say that you are looking at an uphill battle of a couple of months. You have to realize that not only do you have to rebuild your reputation, but after you are done with that, you have to get the customers you lost back. And, that is not a guarantee.
I will say this though, depending on the severity of your reputation damage, it won't take as long as others. However, you still shouldn't expect to be out of the hole in hurry. In my opinion, I think you should take advantage of this period. It gives you a chance to go over weaknesses in your business plan. Further, you are given the opportunity to implement a newer version of what you were doing before. In a way, it’s a blessing in disguise, except that it has come at the expense of your business operations for the time being.
Taking your time to ensure you are making the right amount of progress is very important. If you choose to rush back, you are leaving holes you received in the predicament still uncovered. You are pretty much saying 'hold my spot, I'll be back." You cannot afford to take any shortcuts in this situation and think you will still be able to do business, because the sad reality is you won't have a business to operate.
As time progresses, customers will see the changes you have made and will soon begin to migrate back to you. While the process is long and slow, what matters is you are back stronger than before and are now fully equipped to resume business like you were doing before.
Time waits for no man. With this is mind, it is important to make sure you are utilizing the time you have to rebuild your business and make it stronger and better than it was before.