Negativity can show up at any time and place. It can also come in
different forms, such as online, print and verbal. Needless to say, it is
something we really can't escape, but we can try to weed it out and build up a
strong barrier against it. We build barriers of defense in hopes that they will
be as impenetrable as possible.
Because we live in a technologically savvy
world, we have become more susceptible to negative attacks, online and in
print. But, this susceptibility is mostly online due to the fact most of our
activities and transactions take place there more than anywhere else. What
makes it even worse is that some of our favorite places to visit online (such
as chat rooms, forums, comment sections and Social Media sites) have become
breeding grounds for trolls to spread their negativity.
We often think of people who spread
negativity as being angry and bitter people who want nothing more than to see
others suffer just so they can have company. While that might be true, in
recent years it has come to light that these people are often teenagers between
the ages of 13 and 17 who have somehow gained access to chat rooms and comment
forums.
To really get to the root of this problem,
we must first take a look at the fundamental problem that starts when you are
given access by just signing up for an account. This problem can't be totally
eliminated with social media, because it would take a lot of the users away
from the site. When it comes to other social forums such as chat rooms or video
game networks, however, the verification process should be a little bit stricter.
Though it may seem like it's too much of a
hassle to tighten the guidelines, you are making an effort to show your users
that you care about their safety and want them to enjoy themselves while using
your product. If they are already paying a fee to use your product, then this
should not be a problem because they will be getting their money's worth, plus
added security.
To ensure you are providing the most
negative free environment, you can incorporate credit card verification.
Children under 21 have to have a cosigner in order to get a credit card. With
this in effect, it makes it that much harder for them to have access to a
credit card other than what parents allow them to use. A penalty system should
be enforced. Anyone who engages in troll activity or negative comments should
be penalized--after a certain amount of penalty points have been accumulated,
they will either be suspended for a certain amount of time or banned
altogether. Protect your users by protecting yourself. If you don't, you will
develop a reputation for allowing anyone to come in and run rampant in your
company.
Providing a safe environment for your
customers should be at the top of your priority list. Though you won't be able
to totally get rid of all the negativity that you come in contact with, you
should have a defense system put into place that makes it harder for negativity
bringers to gain access.
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