online reputation what would it be? Would people think it’s too high or too low? Well to answer those questions you don't have to put numbers on them yourself the reviews and comments that people post about your company can tell you the answer.
Too many negative comments and you should know your price is going to be low and there is a lot of improvement needed. A mixture of bad and good means you are on the right track but there is still a lot of work to do to get rid of the negative comments or at least cut them down. If you get a majority of positive comments it is safe to say that you should continue doing what you are doing. Your company is working hard to please customers and they are satisfied with what you are giving them.
Don't rest on your laurels just yet. As long as other companies and businesses have room for improvement they will always be working their way up the ladder in hopes of one day taking your spot. It is the beauty of competition. If we say this company is better than yours and you disagree prove it. Show us why we are wrong and you are right. It will push both companies to bring out the best in each other, with the ultimate winner being the customer.
In today's business world your image and reputation is just as important as the profit you are bringing in, in fact it might be even more important because a bad image or reputation can lead to a profit loss which is never a good thing. Businesses are now putting more emphasis on their reputation not just for profits but for longevity and future earnings.
After 2008 the financial direction has taken a different turn, no longer are you aiming for short returns you now need to make sure what you do today prepares you for tomorrow. In other words each day you are preparing for your future so it is important that you don't do anything to jeopardize it. It is for this very reason I believe we are going to see businesses become more customer centered they now have a clear understanding that the longevity and survival of their company depends on customer satisfaction.
When the customer speaks listen, they are going to be honest and upfront with you. But beyond listening you must take action it will speak louder than anything you do.