Monday, June 10, 2013

Service That Goes Above and Beyond

Centel Media,,  Online Reputation Management, Online Reputation Repair, Remove Rip Off Reports
Service that goes above and beyond its duty is something we all cherish especially if we are paying someone for the service. As a company providing exceptional service that goes far and beyond what is required is not only a show of your company's integrity but is also good for business.

When you have a team of dedicated motivated professionals working to provide you with top notch service as well as make sure every need that you have is met with full effort, as a customer you won't mind spending the money for these services. As a consumer who is paying for a particular service you want to make sure that the service provider is doing its research and homework on your company making sure it’s coming up with the best ways for you to stand above and beyond your competition. As service provider you are working to prove you are worth the price of admission - admission being the fee you charge for your service. The team you have working for your brand means a lot, having a team that does not do its homework on the client they are working for can have disastrous results for both parties involved. Your company is now labeled with the reputation of bad customer service which will certainly result in lost profit. But what happens to your client is worse, they have wasted time and money on ineffective service and are stuck in the place they were in prior to hiring you. Though the products you may offer may be effective and can really help without a proper motivated team your products are rendered useless.

Good service starts at the core of your company who you hire and how you train your staff is probably the most important investment you can make. If your staff does not learn how to properly use the product how can they put it to use when it comes to customer service. Your workers become unproductive which begins leads to high turnover and other profit losing reactions. But if your team is properly trained and motivated to help then your business will flourish and grow as word spreads about how knowledgeable your workers are but most important they provided customer service that went above and beyond.

Thursday, June 6, 2013

Larry Fournillier's Steps to One Million Followers on Google+

Centel Media,,  Online Reputation Management, Online Reputation Repair, Remove Rip Off Reports
Recently there was an article indicating the role online brand promotion plays in today's market. Multiple sources were used to ask how people in today's world with all the technological advancements are building their online presence. There are different paths one may take but one that should not be ignored is Google+. The best example on how Google+ expanded and made one person's business strive is that of Larry Fournillier.

Larry specializes in Caribbean cuisine and was a systems analyst when he moved to US when he was fifteen. He worked in this industry for about 25 years before moving to his homeland of Trinidad & Tobago. He moved back because he was given a chef job by the ocean. When the restaurant changed hands he wanted to find a way to showcase his love of Caribbean cuisine to the world and thus found Google+ when it first launched in 2011. He now has almost a million followers in the last year. Below there are six steps that should be taken into consideration on how to build and appeal to people on Google+.

1. Sign Up.

When you sign up for Google+ you should describe what you do for a living and what your passions are. This is a great way for people to get to know you. Many people on Google+ according as statistics have shown do not post such information. Posting this information about yourself will differentiate you from the pack.

2. Hangouts.

The way Larry was able to appeal to so many people is because he engaged in Google+ Hangouts. This is the best way to find how Google+ works and which hangouts work best for your product that you are trying to show people around the world. For example, Larry would cook while other people would tell their favorite types of wine; this is a great example on how one and one go together.

3. Post & Engage.

Exploring through the Hangouts and finding out what people want to see, and you have the product and the quality to share then it is time to start posing. There are over 400 million users and there will be bound to be people who share the same passions that you do. When you do receive comments to your post, you should post a reply as quickly as possible with a polite message. Answer any questions people have.

4. Build Community & Cooperate!

When you are on Google+ it is important that you support communities so that you get that support in return. Building relationships is ideal in order to help promote your product/service. For example Larry's first Hangout aired was by a woman he met on Google+ and she was the one who encouraged him to do a cooking show.

5. Creating Your Own Hangout

When you create your own Hangout on Air it is automatically uploaded to Youtube, and according to different sources will increase your presence online. Larry did not think his first hangout was successful; however his clip has been show on commercials and in theaters because his fans liked it. You must show your product/service to get results.

6. Creating a Concept That Works.

Coming up with a creative idea to promote your product/service is exactly what you need to do in order to attract attention. Larry for example created the Pirate Pub with George Sepich. They would dress up with pirates and eat food from all over the wood; they would also have inviting guests on their show.

Larry was able to get out his name and have a showcase to the world; this is the best way to promote your business. All you could ask for is to have your name out there and have people enjoy the benefit of your business. Google+ does such that and any business owner along with other different techniques should use this up and coming social network.

Wednesday, June 5, 2013

I'm Here For You

We all need someone to be there for us no matter how strong we think we are. A helping hand is something that can never be overstated,underrated or passed over. If it's there and can fill a need that can be filled for you it's in your best interest to take it on the results can only be positive.

When it comes to help with your online profile and managing your reputation few people know where to start  or  some people want to try and tackle the problem on their own which is understandable, but then you have a few people who would rather not deal with the problem and let it manifest it self and get worse and worse as the day passes on. Reputation Management is a tool that can be used for anyone looking to improve their online profiles as well as their reputations. When searched online using a search engine you'd be surprised at how many negative stories might be posted about you and some might not even have any truth to them but nonetheless the are their for everyone see. Reputation Management is there to help change the culture of your online profile. It does that by making sure anytime you or your company is searched the most positive results are shown first giving the best impression about your company.Reputation Management also helps to keep you protected from malicious sites that might attach you to their spam mailing list or even worse give you a virus that can shut your whole system down. Monitoring your profile is just as important as changing it, you are busy with trying to run your business on a daily basis and you in all likelihood don't have much time to devote to monitoring what's being said about you online. A Reputation Management takes on that task so you can focus more on your business operations.

Taking the helping hand of a Reputation Management is proven to be beneficial and can make all the difference in your company's performance as well as its profit which is the most important of all. Those who choose to sit back and watch their reputations go down the drain will wish they took the opportunity when the had the chance. After all we all can use a helping hand once awhile.

Who Told You That??

Rumors, whether true or not can spread quicker than the speed of a cheetah chasing an antelope in the African safari. And in the world we live in today with the internet and Social Media networks booming louder and stronger than before, you can best believe what we know about you here in the U.S. will be on the front cover of the tabloids all the way in France before you the chance explain yourself.

The struggles of being a celebrity not much if you can avoid the obvious pitfalls that trap the most successful but mentally weak. One thing you can pretty much bank on is rumors about you online that may be true or may not but once your name or your brand is searched in Google or Bing, you can bet out of the first 10 results you will see at least 3 out of those 10 have negative reviews about you. While it's important for any business or celebrity to get to the root of where these false rumors and negative reviews are coming from what's most important to them is how they remove them and put in place the positive reviews about them and their brand.

While a persons first instinct would be to come out in person to denounce these rumors that just covers you for a little bit of time, you must keep in mind the internet has a mind of its own but is controlled by the billions of people who use it each day. So how do you control the internet you ask, well you can't it's virtually impossible sorry to disappoint you. But what you can control is what's being said about you when you are searched online. How do you  do that you ask, simple Reputation Management.Reputation Management is  surefire way to provide not only positive search results but it also helps filter out any sites that may be  harmful and get rid of any prior negative results and keywords that once gave you a damaging reputation.

Reputation Management is tailored made for you to ensure that when you or your company is mentioned online that only the positive results show up first. Yes you are not going to satisfy everyone you come in contact with and you will have people saying bad things about you. Its when those things people say become lies and false rumors it becomes one big snowball that you have to try and slow down before it's too late and the damage becomes irreversible. Letting a Reputation Management firm handle your online profile is one less task you have to worry about and lets you focus on running your business.

A Strong Defense is Always Your Best Offense

There is much more to Reputation Management then simply just repairing and providing your company with positive search results. A lot goes into securing your information so that you are protected from any type of negative review that you once had or any that might try to come up at any point in the near future.

Online Reputation Management firms all have privacy policies that give very detailed descriptions on how they deal with your information why the do things a certain way and who is allowed to view your information. This is done to protect you from any spam related sites that may latch onto your information and begin to infiltrate your system with junk mail and all sorts of garbage. Privacy policies also help keep track of the sites you visit and sites you have previously visited, this is done using cookies which is there to keep track of your activity on the web. Having cookies available to you when dealing with Reputation Management online is very beneficial because it allows for them to be able to provide information about certain sites that may be harmful to you and your Online Reputation. With cookies you do have the option of denying access to your information which means your information won't be tracked but in some instances that may be doing more harm than good and also limits how much access your online Reputation Management gives you. When unknown sources try to gain access to your information if your privacy is properly protected by your Reputation Management firm you can rest easy knowing that unless authorized they won't be able to give out your information. This is probably one of the top two reasons it's important to have a Reputation Management firm monitor your websites, as a business owner you are not aware of what outside sources are legitimate and who is really just dealing with junk mail or malicious content. If you happen to get involved with one of these malicious sites you are putting your company’s reputation in jeopardy because you are now affiliated with that site, and now have a negative reputation among various people who visit your site as a company that either delivers spam or can pass a virus onto their system. I don't have to tell you what that means from a financial standpoint just look at your balance sheets.

Privacy policies are there to protect everyone who engages on any type of internet activity. When you combine that along with ReputationManagement you are giving yourself the best opportunity for your business to be successful for not just the short run but most importantly the long run.

Tuesday, June 4, 2013

Strategy Tips on How to Generate Online Reviews

Strategy Tips on How to Generate Online Reviews

It is very important in today's business world that you receive positive online reviews in order for your business to strive and continue to succeed. Statistics have proven that customers are very hesitant to do business with a company that has a plethora of negative reviews; however, on the other hand, customers tend to not trust a business when there are no reviews pertaining to that business. Positive or negative reviews are important to the brand, but obviously you would want your business to be receiving a lot more positive reviews than negative ones. If you are not doing so already, it is extremely important for you to have online positive reviews. Logically you cannot force someone to write positive reviews, however these helpful strategies will help towards building those positive listings you will need for your business reputation.

Offering Remarkable Experiences

It is very common to hear businesses say that they offer great customer experience, and have a very friendly staff; however, that is not what earns positive reviews. Your staff should give the client a very satisfying experience that he/she will find remarkable and worth writing a review on.

Thinking in the Long Run

Going after great scores on Yelp and other sites where reviews are made is not enough in order for you to continue receiving positive reviews. You should find all the possible means that will make your clients happy. This should not be for the short run but an overall satisfaction that will be ongoing.

Training is the Starting Point

A great consumer experience all begins with the staff that you have on board. Having a  friendly and knowledgeable staff is extremely important because it ties in with the client's experience. Here at Centel Media™we make sure that our staff is knowledgeable about the services that we offer. Usually bad experiences happen when the staff at a certain business does not have the information or resources in order to better help their clients. You want to make sure you explain to your team members how important it is to give a client a remarkable customer experience.

Just Ask

All the tips and strategies above are necessary in order to receive positive reviews; however, it is not enough. It is also necessary to ask your client to write a  good review and describe the overall customer experience that he/she received. Training your staff members to ask for these positive reviews is also a must because you need to go out of your way in order to receive these review. Post links on your website and make sure that you let the customer know that you want this positive review!

Monday, June 3, 2013

How I See You

How we see each other is very different from the thousands of people we see everyday on the street getting to where we have to go. Those are thousands of opinions and thousands of impressions all different from one another which makes the situation even more unique. Now lets take those thousands of opinions and put it into Google and click search, that number goes from thousands to the upper hundreds of millions. When you take all those results you should know you are more than likely going to find more than one bad review or negative comment that may be true or not depending on who you speak to, but this adds to the uniqueness of the internet all results won't be positive.

When the results tend to bring up malicious rumors and damaging information thats when it becomes a problem. No matter if you are a regular person or someone running for some kind of office these results tend to give bad impressions to people who never met you but this is the only way of them knowing you. To a business positive Reputation Management can be the difference of a positive quarterly earning to one that came up short due to some false information being said about you online. It is imperative for a company to also look good on Social Media. Overlooking that will doom you from the start you'll drive away customers before you've had the chance to say hello. As we can see Reputation Management covers all steps when it comes to representing you online.

While there are many ways to alert you anytime something is being said about you, in my opinion none are as effective as hiring a Reputation Management firm to fully take on those responsibilities for you. It can be a daunting task to try and run a business and try to manage your company's reputation online as well as dealing with Social Media. Yes you can take progressive and preventive steps to help manage your online profile but with technology always expanding you will find yourself getting negative reports from places you have never even done business in before. Of course the best way to avoid this is not to get caught in any compromising situations, don't get arrested for any crime and please don't post pictures of a drunken escapade. While you may think it was cool your future employer doesn't and as we have learned recently the love you are looking for online won't either. But we all are human and mistakes will be made but how we move on from them is telling about our character and hopefully we learn from them.